Returns & Exchanges
At Chadwicks & Hacks, we want you to be completely satisfied with your home appliances and electronics; if you are not happy with your purchase, you may return it within 30 days of delivery provided it is in its original, unopened packaging.
Initiate Your Return
Contact our customer service team via email or phone with your order number and reason for return to receive a Return Authorization number.
Prepare the Package
Ensure the item is in its original condition and packaging, including all manuals, accessories, and promotional materials originally included.
Ship the Item
Affix the provided return label or ship the package through a trackable carrier to our main warehouse facility in Hamilton.
Receive Your Refund
Once our technicians inspect the returned item, we will process your refund to the original method of payment within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing