Frequently Asked Questions
Everything you need to know about shopping for home and lifestyle products at Chadwicks & Hacks.
What is the standard shipping time for home appliances and grills?
Most in-stock items are processed within 1-2 business days. Depending on your location, delivery typically takes between 3 to 7 business days. Larger freight items like grills or heavy appliances may require a scheduled delivery appointment.
Do you offer professional installation services?
Yes, we offer professional installation for various home products including gas grills, fireplaces, and select appliances within our local service areas. Please contact our support team to confirm availability in your region.
What is your return policy for home goods?
We offer a 30-day return policy for most unused and unopened products in their original packaging. Please note that certain items, such as installed gas appliances or custom-ordered parts, may be subject to a restocking fee or may not be eligible for return.
Are the products sold at Chadwicks & Hacks covered by warranty?
Absolutely. All products are covered by their respective manufacturer's warranties. We only partner with reputable brands to ensure you receive high-quality durable goods for your home.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through select providers to help you manage larger home investments.
Can I track my order once it has shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.